Privacy Policy

Who We Are

Property Damage Pros("we," "us," or "our") is a certified property damage appraisal firm located at 1436 S. Legend Hills Dr., Suite 316, Clearfield, UT 84015. We operate the website https://mypdpros.com and provide diminished value appraisals, total loss claim assistance, car rental recovery, and insurance negotiation services across Utah.

Information We Collect

We collect personal information that you voluntarily provide when you:

• Fill out our case review or intake form (name, phone number, email address)
• Use our vehicle valuation tool (VIN, mileage, vehicle details)
• Contact us by phone, email, or other means
• Submit information related to your insurance claim

How We Use Your Information

• To evaluate your property damage claim and provide appraisal services
• To look up your vehicle's market value using third-party valuation services (Black Book via Carbly)
• To communicate with you about your case via phone, email, or text
• To create and manage your case in our case management system
• To improve our website and services
• To comply with legal obligations

Third-Party Services

We share your information with the following third-party services solely for the purpose of providing our services:

• Carbly (Black Book) — Vehicle identification and market valuation data
• LeadDocket / FileVine — Case management and client communication
• Google Analytics / Tag Manager — Website usage analytics (anonymized)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to analyze website traffic and improve your browsing experience. You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, contact us at 801-799-9999 or email info@mypdpros.com.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Case-related information may be retained for the duration of the applicable statute of limitations (4 years for property damage claims in Utah under Utah Code 78B-2-307).

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, contact us at: